Privacy Policy

Loki's Learning Hub ("LLH", "we", "us") is committed to protecting your privacy. This policy describes how we handle personal data when you use our learning platform, including courses, assessments, practice tools and related services.

By using the platform you agree to the practices described here. If you do not agree, please discontinue use of the service.

We collect only the information needed to operate and improve the platform:

• Account Information — your name, email address and authentication credentials when you register or sign in.
• Learning Progress — courses started or completed, lessons viewed, streaks and time spent learning.
• Assessment Data — test attempts, scores, practice results and responses used to measure and personalise your progress.
• Device Information — basic technical data such as browser type, operating system and IP address, used for security and reliability.

Your information is used to:

• Deliver courses, assessments and personalised learning experiences.
• Track progress and provide insights, certificates and recommendations.
• Maintain platform security and prevent fraud or abuse.
• Communicate important service updates and respond to support requests.
• Improve features, content and overall platform quality.

We do not sell your personal data to third parties.

Personal data is stored on secure infrastructure with access controls, encryption in transit and industry-standard safeguards. While no system can be guaranteed perfectly secure, we take reasonable technical and organisational measures to protect your information and retain it only as long as necessary to provide the service.

We use cookies and similar technologies to keep you signed in, remember preferences such as your theme, and understand how the platform is used. You can control cookies through your browser. For full details, see our Cookie Policy.

We may rely on trusted third-party providers for hosting, analytics, email delivery and payment processing. These providers may process limited data on our behalf and are bound by their own privacy obligations. We share data only where essential to operate the service or where required by law.

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your data.
• Object to or restrict certain processing.
• Request a portable copy of your data.

You can exercise these rights through your account settings or by contacting us.

You may request deletion of your account at any time. On deletion we remove or anonymise your personal data, except where we are required to retain certain records for legal, security or accounting purposes. Some backups may persist for a limited period before being overwritten.

The platform is not directed to children under the age required by local law to consent to data processing (typically 13–16). We do not knowingly collect data from children below that age. If you believe a child has provided us data, contact us and we will take appropriate steps to remove it.

For privacy questions or to exercise your rights, contact us at [email protected] or via our contact page.

We may update this Privacy Policy from time to time. Material changes will be reflected by the "Last updated" date above and, where appropriate, communicated within the platform. Continued use after changes take effect constitutes acceptance of the updated policy.