Refund Policy

Loki's Learning Hub may offer paid courses, premium learning plans and subscriptions. This policy sets out the conditions under which payments for those products may be refunded. It applies to current and future paid offerings on the platform.

You may be eligible for a refund where:

• A request is made within the refund window stated at the time of purchase.
• A paid course or premium plan is materially not as described.
• You were charged in error or billed more than once for the same product.
• A technical issue on our side prevented access to paid content and could not be resolved.

Refunds are generally not available where:

• The refund window stated at purchase has passed.
• A course or plan has been substantially completed or consumed.
• A certification has already been issued for the purchased content.
• The purchase was a clearly marked non-refundable or promotional item.
• Our terms of use have been breached, leading to account action.

For subscriptions and premium plans, you may cancel at any time to stop future renewals. Cancellation takes effect at the end of the current billing period, and you retain access until then. Unless required by law or stated otherwise, partial periods already billed are not refunded.

Approved refunds are issued to the original payment method. Once approved, refunds are typically processed within a few business days, though the time for funds to appear depends on your payment provider or bank.

To request a refund or ask about billing, contact us at [email protected] or through our contact page with your order details and the reason for the request. Our team will review eligibility and respond as quickly as possible.